Danamon Access Center atau DAC meru

Danamon Access Center atau DAC merupakan unit layanan yang dapat di akses 24 jam melalui nomor telpon 500-900. Layanan ini tersedia untuk setiap nasabah atau pegguna jasa Danamon baik yang telah memiliki rekening ataupun pengguna jasa Danamon yang tidak memiliki rekening namun melakukan transaksi keuangan melalui Danamon. Tim DAC selalu siap memberikan bantuan layanan yang dibutuhkan, mulai dari permintaan informasi hingga penyelesaian keluhan.

DAC senantiasa berusaha untuk terus meningkatkan standard service yang ada. Usaha ini terlihat di tahun 2014 dimana hasil yang dikeluarkan lembaga CCSEI (Contact Center Service Excellence Index) bahwa DAC mendapatkan 5 penghargaan. Priority Banking berhasil masuk peringkat ke-4, sedangkan Regular Credit Card, Regular Banking, Platinum CC serta Email masuk peringkat TOP 10.

Salah satu fokus perhatian DAC untuk terus ditingkatkan adalah area penyelesaian keluhan. Dalam hal ini Customer Care DAC hadir untuk menjawab tuntutan tersebut sebagai unit sentralisasi layanan pengaduan nasabah. Mekanisme penanganan dan penyelesaian pengaduan nasabah ini mengacu pada Peraturan OJK tentang Perlindungan Konsumen sektor Jasa Keuangan Nomor 1/POJK.07/2013 dan Peraturan Bank Indonesia Nomor 16/1/PBI/2014 tentang perlindungan Konsumen Jasa Sistem Pembayaran.

Untuk terus melakukan penyempurnaan dan peningkatan kualitas penyelesaian keluhan, DAC senantiasa meningkatkan pengawasan terhadap penanganan dan penyelesaian pengaduan tersebut. DAC juga memastikan tercapainya target SLA penyelesaian pengaduan.

DAC dalam hal ini tidak bekerja sendirian namun juga bekerjasama dengan unit-unit kerja terkait serta Service Quality Team. Kerjasama ini tidak hanya sebatas melakukan review atas masalah-masalah yang ada, namun juga memberi umpan balik guna meningkatkan efektivitas penanganan dan penyelesaian pengaduan nasabah. Dan secara berkala kepada manajemen bank disampaikan laporan atas masalah dan penyelesaian pengaduan nasabah.

Hasil (Inggris) 1:

Danamon Access Center or DAC services unit is in 24-hour access via the phone number 500-900. This service is available to any client or pegguna service Danamon good who has had an account or service users who do not have an account Stated however do financial transactions through Danamon. DAC team is always ready to provide the required service assistance, ranging from requests for information to the settlement of the complaint.DAC continually strives to continue to improve the existing service standards. This endeavor seen in 2014 where CCSEI agencies issued results (Contact Center Service Excellence Index) that the DAC get 5 awards. Priority Banking made it the 4th rank, while the Regular a Regular Credit Card, Banking, Platinum CC as well as incoming Email TOP 10 rankings. One of the focus of attention of the DAC to continuously improved is an area settlement of complaints. In this case Customer Care DAC is present to answer these claims as a centralized customer compliance service unit. The mechanism of handling and customer compliance settlement refers to the regulations on the protection of Consumers OJK financial services sectors number 1/POJK. 07/2013 and Bank Indonesia Regulation number 16/1/PBI/2014 regarding consumer protection services of the payment system. To continue to make refinements and improvements in the quality of the settlement of complaints, enhancing supervision of the DAC remains the handling and resolution of such complaints. DAC also ensures achievement of SLA target completion of the complaint. DAC in this case do not work alone but also in collaboration with related work units as well as Service Quality Team. This cooperation is not only limited to do a review on the existing problems, but also give feedback in order to increase the effectiveness of complaint handling and resolution of customer. And periodically to management the bank delivered a report on the matter of customer complaint and settlement.

Hasil (Inggris) 2:

Danamon Access Center or DAC is a service unit that can be accessed 24 hours via telephone number 500-900. This service is available to any customer or services pegguna Danamon either have an account or Danamon service users who do not have an account yet conduct financial transactions through the Bank. DAC team is always ready to provide the necessary support services, ranging from requests for information to the settlement of the complaint. DAC constantly strive to continuously improve the existing service standards. This business is seen in the year 2014 where the results issued CCSEI institutions (Contact Center Service Excellence Index) that DAC get 5 awards. Priority Banking managed to get the rank-4, while the Regular Credit Card, Regular Banking, Platinum CC and email ranked as the TOP 10. One focus of attention DAC to be improved is the area of complaint resolution. In this case the DAC Customer Care is here to answer these demands as units centralizing customer service complaints. The mechanism of handling and settlement of customer complaints refers to the FSA Rules on Consumer Protection Financial Services sector No. 1 / POJK.07 / 2013 and Bank Indonesia Regulation No. 16/1 / PBI / 2014 on Consumer Protection Service Payment System. To continue to improve and increase quality resolution of complaints, DAC constantly improving oversight of the handling and settlement of the complaint. DAC also ensure the achievement of the target SLA complaints resolution. DAC in this case did not work alone but also in collaboration with relevant work units and Service Quality Team. This cooperation is not only limited to conduct a review of the problems that exist, but also provide feedback to improve the effectiveness of the handling and resolution of customer complaints. And periodically to the bank's management submitted a report on the problem and resolution of customer complaints.