Penyelesaian keluhan merupakan sala

Penyelesaian keluhan merupakan salah satu area yang menjadi perhatian Danamon, karena percaya apabila suatu masalah ditangani dengan benar dan baik, hal ini akan meningkatkan kepercayaan dan kepuasan nasabah.

Keluhan nasabah dibagi dalam dua kategori:
1. Penanganan pengaduan yang dapat langsung diselesaikan (Quick Kill) akan ditangani oleh front liner pada saat yang bersamaan.
2. Penanganan yang memerlukan tindak lanjut lebih jauh (Non Quick Kill) akan ditangani oleh tim Customer Care.

Hasil (Inggris) 1:

The settlement of complaints is one of the areas of concern, for believing in Danamon, an issue handled properly and well, this would enhance the trust and satisfaction of customers.Customer complaints are divided into two categories:1. handling of complaints that can be directly resolved (Quick Kill) will be handled by the front liner at the same time.2. Handling that requires further follow-up (Non Quick Kill) will be handled by our Customer Care team.

Hasil (Inggris) 2:

Resolution of complaints is one of the areas of concern to the Bank, because believe if a problem is handled correctly and well, this will increase the trust and customer satisfaction. Complaints customers are divided into two categories: 1. Handling complaints can be resolved immediately (Quick Kill) will be handled by the front liners at the same time. 2. Handling that require further follow-up (Non Quick Kill) will be handled by the Customer Care team.