Kemampuan memberikan pelayanan kese

Kemampuan memberikan pelayanan kesehatan tepat waktu dan akurat sesuai dengan yang ditawarkan seperti yang tercantum di dalam promosi pelayanan (brosur). Dari keempat dimensi kualitas jasa, realibility dipersepsi paling penting oleh para pengguna jasa pelayanan kesehatan. Karena sifat produk jasa yang non standardized output, dan produknya juga sangat tergantung dari aktivitas manusia pada saat berlangsungnya interaksi, maka pengguna akan sulit menuntut output yang konsisten. Apalagi jasa diproduksi dan dikonsumsi pada saat bersamaan. Untuk meningkatkan realibility jasa pelayanan kesehatan, pihak manajemen puncak perlu membangun budaya kerja bermutu yaitu budaya tidak ada kesalahan atau corporate culture of no mistake yang ditetapkan mulai dari pimpinan puncak sampai ke front line staff. Budaya kerja seperti ini dikembangkan melalui pembentukan kelompok kerja yang kompak karena terus-menerus sudah mendapat pelatihan sesuai perkembangan teknologi kedokteran dan ekspektasi masyarakat.

Hasil (Inggris) 1:

The capability of providing health services on time and accurately in accordance with the offer as stated in the promotion service (brochure). Of the four dimensions of quality of service, realibility most important perceived by the users of health services. Due to the nature of the service product of non component output, and its products are also very depending of human activity at the time of the interaction, then the user will be difficult demands a consistent output. Moreover, the service produced and consumed at the same time. To improve the health service, realibility party top management needs to build a quality work culture i.e. culture there is no mistake or corporate culture of no mistake the assigned starting from the top right down to the front line staff. Work culture as it developed through the establishment of a working group of the compact because of the continuous training already received appropriate medical technology development and expectations of society.

Hasil (Inggris) 2:

The ability to provide health services in a timely and accurately in accordance with the offer as set out in the promotion of the services (brochures). Of the four dimensions of service quality, the most important realibility perceived by the users of health services. Because the nature of the product and services that non-standardized output, and its products is also highly dependent on human activity at the time of the interaction, the user will be difficult demands consistent output. Moreover, services are produced and consumed at the same time. Realibility to improve health services, top management needs to build a culture of quality that is no fault culture or corporate culture of no mistake set ranging from top management to front line staff. Such work culture developed through the establishment of a working group for continuous compact has received training with the development of medical technology and public expectations.