together with this letter I said that, ten days ago on October 20, 2014, I bought a smartphone in your electronics store. Originally my smartphone running as it should, but after a month I use the smartphone suddenly smartphone can not be operated. I immediately brought it to store your smartphone to get a proper examination. I believe that your technician is working properly. But I do not know why, after nearly a month in repairs, until now has not been completed. I've contacted your customer service but always no answer, even though I already transfer advances to service this smartphone is 100 thousand to the bank bca. This smartphone is very important to me, I've been waiting for this smartphone repairs too long. If within two months of repair is not finished, I hope I deserve a new smartphone as set forth in the Agreement that we have agreed in advance. I hope you can follow my complaint. For your attention and cooperation, I thank you.
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