5. Reliability (reliabilitas), adal

5. Reliability (reliabilitas), adalah probabilitas bahwa produk akan bekerja dengan memuaskan atau tidak dalam periode waktu tertentu. Semakin kecil kemungkinan terjadinya kerusakan maka produk tersebut dapat diandalkan.

6. Aesthetics (estetika), berhubungan dengan bagaimana penampilan produk.

7. Perceived quality (kesan kualitas), sering dibilang merupakan hasil dari penggunaan pengukuran yang dilakukan secara tidak langsung karena terdapat kemungkinan bahwa konsumen tidak mengerti atau kekurangan informasi atas produk yang bersangkutan.

8. Serviceability, meliputi kecepatan dan kemudahan untuk direparasi, serta kompetensi dan keramahtamahan staf layanan.

Kemudian, menurut Vincent Gaspersz (2005 dalam Alma, 2011) dimensi-dimensi kualitas produk terdiri dari:

1. Kinerja (performance), yaitu karakteristik operasi pokok dari produk inti.
2. Ciri-ciri atau keistimewaan tambahan (features), yaitu karakteristik sekunder atau pelengkap.
3. Kehandalan (reliability), yaitu kemungkinan kecil akan mengalami kerusakan atau gagal pakai.
4. Kesesuaian dengan spesifikasi (conformance to specification), yaitu sejauh mana karakteristik desain dan operasi memenuhi standar-standar yang telah ditetapkan sebelumnya.
5. Daya tahan (durability), yaitu berkaitan dengan berapa lama produk tersebut dapat terus digunakan.
6. Serviceability, meliputi kecepatan, kompetensi, kenyamanan, mudah direparasi, penanganan keluhan yang memuaskan.
7. Estetika, yaitu daya tarik produk terhadap panca indera.


Berdasarkan dimensi-dimensi diatas, dapat disimpulkan bahwa suatu dimensi kualitas merupakan syarat agar suatu nilai dari produk memungkinkan untuk bisa memuaskan pelanggan sesuai harapan, adapun dimensi kualitas produk meliputi kinerja, estetika, keistimewaan, kehandalan, dan juga kesesuaian.

Hasil (Inggris) 1:

5. Reliability (reliability), is the probability that the product will work satisfactorily or not in a certain time period. The smaller the probability of damage then the product is reliable.6. Aesthetics (aesthetics), related to how the appearance of the product.7. the Perceived quality (quality of impression), often spelled out is the result of the use of the measurements conducted indirectly because there is the possibility that the consumer does not understand or lack of information on the products in question.8. Serviceability, including speed and convenience for repairs, as well as the competence of staff and hospitality services.Then, according to Vincent and other ' (Alma 2005, 2011) the dimensions of quality of products consists of: 1. Performance (performance), the principal operating characteristics of the core product. 2. Traits or additional privileges (features), that is a secondary or complementary characteristics.3. Reliability (reliability), namely the possibility of minor damage or fail. 4. Conformance with specifications (conformance to specification), i.e. the extent to which the characteristics of design and operations meet the standards that have been set previously. 5. Durability (fellow mates), which is related to how long the product can continue to be used. 6. Serviceability, including speed, competence, comfort, easy repairs, the handling of complaints. 7. The aesthetic appeal of the product, i.e. against the five senses.Based on the above dimensions, it can be concluded that a quality dimension is a requirement in order for a value from the product enables it to could satisfy customer expectations, with regard to the dimensions of the product quality includes performance, aesthetics, privileges, reliability, and also conformity.