1.2 Perumusan MasalahDalam memberik

1.2 Perumusan Masalah
Dalam memberikan pelayanan seringkali terjadi perbedaan kualitas antara yang diberikan suatu perusahaan yang diharapkan oleh pelanggan. Besarnya perbedaan kualitas tersebut tergantung dari seberapa besar perusahaan tersebut dapat memenuhi kebutuhan dan harapan pelanggannya serta tergantung pada perilaku pelanggan dalam membeli, menggunakan dan mengevaluasi jasa yang diberikan.

1.3 Tujuan
Adapun dari penulisan makalah ini yaitu khususnya untuk memenuhi tugas pengganti Ulangan Tengah Semester, dan pada umumnya untuk mengulas tentang materi pengantar bisnis dan manajemen.

Hasil (Inggris) 1:

1.2 formulation of the problemIn providing services often occurs a difference between the quality of a given company that are expected by the customer. The magnitude of the difference that quality depends on how big the company is able to meet the needs and expectations of its customers as well as depending on the behavior of customers in buying, using and evaluating the services provided.1.3 PurposeAs for the writing of this paper that is particular to fulfill Deut Midterm replacements, and in General to the introductory material about business and management.

Hasil (Inggris) 2:

1.2 Problem Formulation
In providing services frequently occur given the difference in quality between a company's customers expect. The magnitude of the difference in quality depends on how much the company can meet the needs and expectations of its customers and is subject to the behavior of the customers in buying, using and evaluating services rendered.

1.3 Objectives
As of the writing of this paper is specifically to fulfill the task of replacement Deuteronomy Central Semester, and in generally to review the introductory material business and management.