Communication?
Communication is a basic element of human interaction that allows one to build, maintain and improve contact with another person communication has a purpose: 1. learn or teach something 2. Affect a person's behavior 3. Express your feelings 4. Describe your behavior or 5. Menyelesaian problem 6. Achieve the goal 7. Lowering tensions and stopping conflict 8. Stimulate interest in yourself or others. Health? The word is basically healthy, which means both a healthy body and spiritual. Thus, health is a concept that is often used but it is difficult to explain the meaning. The state of intact healthy physical, mental, and social and not just a country free from the disease, disability and weakness. This definition includes not only actions that can be directly observed and the events and circumstances that obviously but also mentally feeling inspected and measured indirectly. Health Communication Message sending process health by communicators through particular channels / media to the communicant with the aim to promote the achievement of the welfare of human behavior as a force that leads to a healthy state of complete physical, spiritual, and social. So, communication is the process of delivering health information about health, communication is a simple concept in health care such as patients who spoke with doctors, nurses and other staff who explained the drug patients ,? lack of communication can lead to problems that are difficult to understand and be able to make their own frustrating patients and less comfortable to come back to the hospital, hospitalization is the hallmark of the hospital. when patients ask about the procedure, part of the staff should provide clear information so that patients are not confused, as well as doctors interact with patients should be in accordance with what the patient complains. physicians must provide information in accordance with the needs of the patient and the doctor is able to provide an explanation of patient satisfaction due to health products to measure the quality of health care, which should go beyond the actions oily combines the perceptions and experiences of patients. The definition of quality from the point of view of the patient's point of view is usually seen as a result of / Her treatment and communication with the health system. We use the basic questionnaire. The survey questioned patients in both their expectations regarding hospital visits, as well as their perception of the truth. It's two scores are then used to calculate the score gap: Positive :. Shows a hospital that does exceed customer expectations Negatives: indicates a failure to meet expectations. The results showed that the number of nurses that the patient has been talking to inversely correlated with satisfaction and quality are considered. Specifically, patients who have spoken to the nurses have more satisfaction level is significantly lower. Also, this study shows that including communication issues in the measurement of service quality to provide a more valid and reliable measure
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