Employment Board of Education and t

Employment Board of Education and the Regional Training Ogan Ilir is one organization that has a public service function in serving all the personnel section for all Civil Servants in government Ogan Ilir. One service here is the maintenance service of the Civil Service promotion. Promotion is an award given on performance and dedication of the Civil Service to the state concerned. The purpose of this study was conducted to determine how the quality of services in the promotion of Education and Training Personnel Agency Ogan Ilir regency. The research method used is descriptive qualitative research methods. Sources of data derived from primary data through interviews and observations and secondary data through the archives, reports, books and other sources related to service quality management of the Civil Service promotion. Once the data is obtained, then the data is displayed and analyzed in depth in accordance with the aspects contained in this research. The results of research in the field shows that the implementation of service quality management of promotion in the Civil Service Personnel Agency of Education and the Regional Training Ogan Ilir covering Tangiables dimensions, Reliability, Responsiveness, Assurance and Empathy show good results. Of the fifth dimension, the dimension Tangiables and Reliablity inadequate and still be a limiting factor in service promotions. Based on these results it can be suggested that the overall dimensions of the results has shown good results, so it needs to be maintained and improved, while on the dimensions Tangiables with indicators of performance physical facilities, equipment, appearance of personnel and means of communication to be able to be improved and enhanced, as well as the dimensions of Reliability with indicators of cost of service is enhanced oversight in order to measure irregularities in the Civil Service Agency of Education and Training area does not happen again future.

Hasil (Inggris) 1:

Employment Board of Education and the Regional Training Ogan Ilir is one organization that has a public service function in serving all the personnel section for all Civil Servants in government Ogan Ilir. One service here is the maintenance service of the Civil Service promotion. Promotion is an award given on performance and dedication of the Civil Service to the state concerned. The purpose of this study was conducted to • determine how the quality of services in the promotion of Education and Training Personnel Agency Ogan Ilir regency. The research method used is descriptive qualitative research methods. Sources of data derived from primary data through interviews and observations and secondary data through the archives, reports, books and other sources related to service quality management of the Civil Service promotion. Once the data is obtained, then the data is displayed and analyzed in depth in accordance with the aspects contained in this research. The results of research in the field shows that the implementation of the service quality management of promotion in the Civil Service Personnel Agency of Education and the Regional Training Ogan Ilir covering Tangiables dimensions, Reliability, Responsiveness, Assurance and Empathy shows good results. Of the fifth dimension, the dimension Tangiables Reliablity and inadequate and still be a limiting factor in service targeted demographic promotions. Based on these results it can be suggested that the overall dimensions of the results has shown good results, so it needs to be maintained and improved, while on the dimensions Tangiables with indicators of performance physical facilities, equipment, appearance of personnel and means of communication to be able to be improved and enhanced, as well as the dimensions of Reliability with indicators of cost of service is enhanced oversight functions in order to measure irregularities in the Civil Service Agency area of Education and Training does not happen again in the future.

Hasil (Inggris) 2:

Employment Board of Education and the Regional Training Ogan Ilir is one organization that has a public service function in serving all the personnel section for all Civil Servants in Ogan Ilir government. One service here is the maintenance service of the Civil Service promotion. Promotion is an award given on performance and dedication of the Civil Service to the state concerned. The purpose of this study was conducted to Determine how the quality of services in the promotion of Education and Training Personnel Agency Ogan Ilir regency. The research method used is descriptive qualitative research methods. Sources of the data through the data derived from primary and secondary interviews and observations of data through the archives, reports, books and other sources related to service quality management of the Civil Service promotion. Once the Data is Obtained, then the the data is displayed and Analyzed in depth in accordance with the aspects contained in this research. The results of research in the field shows that the implementation of service quality management of promotion in the Civil Service Personnel Agency of Education and the Regional Training Ogan Ilir covering Tangiables dimensions, Reliability, Responsiveness, Assurance and Empathy show good results. Of the fifth dimension, the dimension Tangiables and reliablity inadequate and still be a limiting factor in service promotions. Based on Reviews These results it can be suggested that the overall dimensions of the results has shown good results, so it needs to be maintained and improved, while on the dimensions Tangiables with indicators of performance of physical facilities, equipment, appearance of personnel and means of communication to be Able to be improved and enhanced, as well as the dimensions of Reliability with indicators of cost of service is enhanced oversight in order to measure irregularities in the Civil Service Agency of Education and Training area does not happen again the future.