The process of knowledge management including the following:a) Knowledge acquisition, is a process that includes collecting and accessibility to knowledge required. It also refers to how knowledge is obtained from a variety of external and internal sources (Zaied, 2012).b) Knowledge conversion, knowledge that is captured from a variety of sources (both internal and external) needs to be converted into organizational knowledge for effective utilization in business (Lee and Suh, 2003 in Mills and Smith, 2011).
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