One stasion from move practicingUni

One stasion from move practicing
United Parcel Service (UPS) started out
in 1907 in a
closet-sized basement office. Jim Casey and Claude
Ryan—two teenagers from Seattle with two bicycles
and one phone—promised the “best service and
lowest rates.” UPS has used this formula successfully
for more than 100 years to become the world’s largest
ground and air package delivery company. It’s a
global enterprise with over 408,000 employees,
96,000 vehicles, and the world’s ninth largest airline.
Today, UPS delivers more than 15 million packages
and documents each day in the United States
and more than 200 other countries and territories.
The firm has been able to maintain leadership in
small-package delivery services despite stiff competition
from FedEx and Airborne Express by investing
heavily in advanced information technology. UPS
spends more than $1 billion each year to maintain a
high level of customer service while keeping costs
low and streamlining its overall operations.
It all starts with the scannable bar-coded label
attached to a package, which contains detailed information
about the sender, the destination, and when
the package should arrive. Customers can download
and print their own labels using special software
provided by UPS or by accessing the UPS Web site.
Before the package is even picked up, information
from the “smart” label is transmitted to one of UPS’s
computer centers in Mahwah, New Jersey, or
Alpharetta, Georgia, and sent to the distribution
center nearest its final destination. Dispatchers at
this center download the label data and use special
software to create the most efficient delivery route
for each driver that considers traffic, weather
conditions, and the location of each stop. UPS
estimates its delivery trucks save 28 million miles
and burn 3 million fewer gallons of fuel each year as
a result of using this technology. To further increase
cost savings and safety, drivers are trained to use
“340 Methods” developed by industrial engineers to
optimize the performance of every task from lifting
and loading boxes to selecting a package from a shelf
in the truck.
The first thing a UPS driver picks up each day is a
handheld computer called a Delivery Information
Acquisition Device (DIAD), which can access one of
the wireless networks cell phones rely on. As soon as
the driver logs on, his or her day’s route is downloaded
onto the handheld. The DIAD also automati-
UPS COMPETES GLOBALLY WITH INFORMATION TECHNOLOGY
cally captures customers’ signatures along with
pickup and delivery information. Package tracking
information is then transmitted to UPS’s computer
network for storage and processing. From there, the
information can be accessed worldwide to provide
proof of delivery to customers or to respond to
customer queries. It usually takes less than 60
seconds from the time a driver presses “complete” on
a DIAD for the new information to be available on
the Web.
Through its automated package tracking system,
UPS can monitor and even re-route packages
throughout the delivery process. At various points
along the route from sender to receiver, bar code
devices scan shipping information on the package
label and feed data about the progress of the package
into the central computer. Customer service
representatives are able to check the status of any
package from desktop computers linked to the
central computers and respond immediately to
inquiries from customers. UPS customers can also
access this information from the company’s Web site
using their own computers or mobile phones.
Anyone with a package to ship can access the UPS
Web site to check delivery routes, calculate shipping
rates, determine time in transit, print labels, schedule
a pickup, and track packages. The data collected
at the UPS Web site are transmitted to the UPS central
computer and then back to the customer after
processing. UPS also provides tools that enable customers,
such Cisco Systems, to embed UPS functions,
such as tracking and cost calculations, into their own
Web sites so that they can track shipments without
visiting the UPS site.
In June 2009, UPS launched a new Web-based
Post-Sales Order Management System (OMS) that
manages global service orders and inventory for
critical parts fulfillment. The system enables hightech
electronics, aerospace, medical equipment, and
other companies anywhere in the world that ship
critical parts to quickly assess their critical parts
inventory, determine the most optimal routing
strategy to meet customer needs, place orders online,
and track parts from the warehouse to the end user.
An automated e-mail or fax feature keeps customers
informed of each shipping milestone and can provide
notification of any changes to flight schedules for
commercial airlines carrying their parts. Once orders
Chapter 1 Information Systems in Global Business Today 23
CASE STUDY QUESTIONS
1. What are the inputs, processing, and outputs of
UPS’s package tracking system?
2. What technologies are used by UPS? How are
these technologies related to UPS’s business
strategy?
3. What strategic business objectives do UPS’s
information systems address?
4. What would happen if UPS’s information systems
were not available?
are complete, companies can print documents such
as labels and bills of lading in multiple languages.
UPS is now leveraging its decades of expertise
managing its own global delivery network to manage
logistics and supply chain activities for other companies.
It created a UPS Supply Chain Solutions
division that provides a complete bundle of standardized
services to subscribing companies at a fraction
of what it would cost to build their own systems and
infrastructure. These services include supply chain
design and management, freight forwarding, customs
brokerage, mail services, multimodal transportation,
and financial services, in addition to logistics
services.
Servalite, an East Moline, Illinois, manufacturer of
fasteners, sells 40,000 different products to hardware
stores and larger home improvement stores.
The company had used multiple warehouses to
provide two-day delivery nationwide. UPS created a
new logistics plan for the company that helped it
reduce freight time in transit and consolidate inventory.
Thanks to these improvements, Servalite has
been able to keep its two-day delivery guarantee
while lowering warehousing and inventory costs.
Sources: Jennifer Levitz, “UPS Thinks Out of the Box on Driver
Training,” The Wall Street Journal, April 6, 2010; United Parcel
Service, “In a Tighter Economy, a Manufacturer Fastens Down Its
Logistics,” UPS Compass, accessed May 5, 2010; Agam Shah, “UPS
Invests $1 Billion in Technology to Cut Costs,” Bloomberg
Businessweek, March 25, 2010; UPS, “UPS Delivers New App for
Google’s Android,” April 12, 2010; Chris Murphy, “In for the Long
Haul,” Information Week, January 19, 2009; United Parcel Service, “
UPS Unveils Global Technology for Critical Parts Fulfillment,” June
16, 2009; and www.ups.com, accessed May 5, 2010.
Explore the UPS Web site (www.ups.com) and
answer the following questions:
1. What kind of information and services does the
Web site provide for individuals, small businesses,
and large businesses? List these services.
2. Go to the Business Solutions portion of the UPS
Web site. Browse the UPS Business Solutions by
category (such as shipment delivery, returns, or
international trade) and write a description of all
the services UPS provides for one of these
categories. Explain how a business would benefit
from these services.
3. Explain how the Web site helps UPS achieve some
or all of the strategic business objectives we
described earlier in this chapter. What would be
the impact on UPS’s business if this Web site were
not available?
MIS IN ACTION
The system must also provide information to satisfy the needs of
managers and workers. UPS drivers need to be trained in both package
pickup and delivery procedures and in how to use the package tracking
system so that they can work efficiently and effectively. UPS customers may
need some training to use UPS in-house package tracking software or the UPS
Web site.
UPS’s management is responsible for monitoring service levels and costs and
for promoting the company’s strategy of combining low cost and superior
service. Management decided to use computer systems to increase the ease of
sending a package using UPS and of checking its delivery status, thereby
reducing delivery costs and increasing sales revenues.

Hasil (Inggris) 1:

One station of the move from practicingUnited Parcel Service (UPS) started out in 1907 in acloset-sized basement office. Jim Casey and ClaudeRyan — two teenagers from Seattle with two bicyclesand one phone — promised the "best service andlowest rates. " UPS has used this formula successfullyFor more than 100 years to become the world's largestground and air package delivery company. It's aglobal enterprise with over 408.000 employees,96.000 vehicles, and the world's ninth-largest airline.Today, UPS delivers more than 15 million packagesand documents each day in the United Statesand more than 200 other countries and territories.The firm has been able to maintain our leadership insmall-package delivery services despite stiff competitionfrom FedEx and Airborne Express by investingheavily in advanced information technology. UPSspends more than $ 1 billion each year to maintain ahigh level of customer service while keeping costslow and streamlining its overall operations.It all starts with the scannable bar-coded labelsattached to a package, which contains detailed informationabout the sender, the destination, and whenthe package should budget. Customers can downloadand print their own labels using special softwareprovided by UPS or by accessing the UPS Web site.Before the package is even picked up, informationfrom the "smart" label is transmitted to one of UPS'scomputer centers in Mahwah, New Jersey, orAlpharetta, Georgia, and sent to the distributionCenter nearest its final destination. Dispatchers atThis center download the data and use special labelssoftware to create the most efficient delivery routefor each driver that considers traffic, weatherconditions, and the location of each stop. UPSestimates its delivery trucks save 28 million milesand burn 3 million fewer gallons of fuel each year to u.s.a result of using this technology. To further increasecost savings and safety, drivers are trained to use"340 Methods" developed by industrial engineers tooptimize the performance of every task from liftingand loading boxes to selecting a package from a shelfin the truck.The first thing a UPS driver picks up each day is ahandheld computer called a Delivery InformationAcquisition Device (DIAD), which can access one ofthe wireless networks rely on cell phones. As soon asthe driver logs on, his or her day's route is downloadedonto the handheld. The DIAD also automati-UPS COMPETES A GLOBALLY WITH INFORMATION TECHNOLOGYCally captures customers ' signatures along withpickup and delivery information. Package trackingthe information is then transmitted to the computer UPS'snetwork for storage and processing. From there, theinformation can be accessed worldwide to provideproof of delivery to customers or to respond tocustomer queries. It usually takes less than 60seconds from the time a driver presses the "complete" ona DIAD for the new information to be available onthe Web.Through its automated package tracking system,The UPS can monitor and even re-route packagesthroughout the delivery process. At various pointsalong the route from sender to receiver, bar codedevices scan shipping information on the packagelabel and data feeds about the progress of the packageinto the central computer. Customer servicerepresentatives are able to check the status of anypackage from desktop computers linked to theCentral computers and respond immediately toinquiries from customers. UPS customers can alsoaccess this information from the company's Web siteusing their own computers or mobile phones.Anyone with a package to ship can access the UPSWeb site to check delivery routes, calculate shipping• determine rates, time in transit, print labels, schedulea pickup, and track packages. The data collectedat the UPS Web site are transmitted to the central UPScomputer and then back to the customer afterprocessing. The UPS also provides tools that enable customers,such Cisco Systems, to embed UPS functions,such as tracking and cost calculations, into their ownWeb sites so that they can track shipments withoutvisiting the UPS site.In June 2009, UPS launched a new Web-basedPost-Sales Order Management System (OMS) thatmanages global service orders and inventory forcritical parts fulfillment. The system enables high-techElectronics, aerospace, medical equipment, andother companies anywhere in the world that shipcritical parts to quickly assess their critical partsinventory, • determine the most optimal routingstrategy to meet customer needs, place orders online,and track parts from the warehouse to the end user.An automated e-mail or fax feature keeps customersinformed of each milestone shipping and can providenotification of any changes to flight schedules forcommercial airlines carrying their parts. Once ordersChapter 1 Information Systems in Global Business Today 23CASE STUDY QUESTIONS1. What are the inputs, processing and outputs ofUPS's package tracking system?2. What technologies are used by UPS? How areThese technologies related to UPS's businessstrategy?3. What strategic business objectives do UPS'sinformation systems the address?4. What would happen if UPS's information systemswere not available?are complete, the companies can print documents suchu.s. labels and bills of lading in multiple languages.UPS is now leveraging its decades of expertisemanaging its own global delivery network to manageLogistics and supply chain activities for other companies.It created a UPS Supply Chain SolutionsDivision that provides a complete bundle of componentservices to subscribing companies at a fractionof what it would cost to build their own systems andinfrastructure. These services include supply chaindesign and management, freight forwarding, customsbrokerage, mail services, multimodal transportation,and financial services, in addition to logisticsservices.Servalite, an East Moline, Illinois, manufacturer offasteners, sells 40.000 different products to hardwarestores and larger home improvement stores.The company had used multiple warehouses toprovide two-day delivery nationwide. UPS created anew logistics plan for the company that helped itreduce time in transit freight and consolidate inventory.Thanks to these improvements, Servalite hasbeen able to keep its two-day delivery guaranteewhile lowering warehousing and inventory costs.Sources: Jennifer Levitz, "UPS Reputation Out of the Box on DriverTraining, "The Wall Street Journal, April 6, 2010; United ParcelService, "In a Tighter Economy, a Manufacturer Fastens Down ItsLogistics, "UPS Compass, accessed May 5, 2010; Agam Shah, "The UPSInvests $ 1 Billion in Technology to Cut Costs, "BloombergBusinessWeek, March 25, 2010; Oops, "UPS Delivers New App forGoogle's Android, "April 12, 2010; Chris Murphy, "In for the LongHaul, "Information Week, January 19, 2009; United Parcel Service, "UPS Unveils Global Technology for Critical Parts Fulfillment, "June16, 2009; and www.ups.com, accessed May 5, 2010.Explore the UPS Web site (www.ups.com) andanswer the following questions:1. What kind of information and services does theWeb site provider for individuals, small businesses,and large businesses? The list of these services.2. Go to the Business Solutions portion of the UPSWeb site. Browse the UPS Business Solutions bycategory (such as shipment delivery, returns, orinternational trade) and write a description of allthe UPS provides services for one of thesecategories. Explain how a business would benefitfrom these services.3. Explain how the Web site helps the UPS to achieve someor all of the strategic business objectives weearlier.now described in this chapter. What would bethe impact on the business if this UPS's Web site werenot available?MIS IN ACTIONThe system must also provide information to satisfy the needs ofmanagers and workers. UPS drivers need to be trained in both packagepickup and delivery procedures and in how to use the package trackingsystem so that they can work efficiently and effectively. UPS customers mayneed some training to use in-house UPS package tracking software or the UPSWeb site.UPS's management is responsible for monitoring service levels and costs andfor promoting the company's strategy of combining the low cost and superiorservice. Management decided to use computer systems to increase the ease ofsending a package using UPS and of checking its delivery status, therebyreducing delivery costs and increasing sales revenues.

Hasil (Inggris) 2:

One station from the move practicing
United Parcel Service (UPS) started out
in 1907 in a
closet-sized basement office. Jim Casey and Claude
Ryan-two teenagers from Seattle with two bicycles
and one phone-promised the "best service and
Lowest rates." UPS has used this formula successfully
for more than 100 years to Become the World's Largest
ground and water package delivery company. It's a
global enterprise with over 408 000 employees,
96,000 vehicles, and the world's ninth Reviews largest airline.
Today, UPS delivers more than 15 million packages
and documents each day in the United States
and more than 200 other countries and territories.
The firm has been Able to maintain leadership in
small-package delivery services despite stiff competition
from FedEx and Airborne Express by investing
heavily in advanced information technology. UPS
spends more than $ 1 billion each year to maintain a
high level of customer service while keeping costs
low and streamlining its overall operations.
It all starts with the scannable bar-coded label
attached to a package, the which contains detailed information
about the sender, the destination, and when
the package should arrive. Customers can download
and print Reviews their own labels using special software
provided by UPS or by Accessing the UPS Web site.
Before the package is even picked up, information
from "smart" label is transmitted to one of UPS's
computer centers in Mahwah, New Jersey , or
Alpharetta, Georgia, and sent to the distribution
center nearest its final destination. Dispatchers at
this center the label for data download and use special
software to create the most efficient delivery route
for each driver that considers traffic, weather
conditions, and the location of each stop. UPS
estimates its delivery trucks save 28 million Miles
and burn 3 million fewer gallons of fuel each year as
a result of using this technology. To further increase of
the cost savings and safety, drivers are trained to use
"340 Methods" developed by industrial engineers to
optimize the performance of every task from lifting
and loading boxes to selecting a package from a shelf
in the truck.
The first thing a UPS driver picks up each day is a
handheld computer called a Delivery Information
Acquisition Device (dyads), the which can access one of
the wireless networks Rely on cell phones. As soon as
the driver logs on, his or her day's route is downloaded
onto the handheld. The dyads Also automati-
UPS Globally COMPETES WITH INFORMATION TECHNOLOGY
cally captures customers' signatures along with
pickup and delivery information. Package tracking
information is then transmitted to UPS's computer
network for storage and processing. From there, the
information can be accessed worldwide to provide
proof of delivery to customers or to respond to
customer queries. It usually takes less than 60
seconds from the time a driver presses "complete" on
a dyadic for the new information to be available on
the Web.
Through its automated package tracking system,
UPS can monitor and even re-route packages
throughout the delivery process , At various points
along the route from the sender to the receiver, bar code
devices scan shipping information on the package
label and feed the data about the progress of the package
into the central computer. Customer service
representatives are Able to check the status of any
package from desktop computers linked to the
central computers and Immediately respond to
inquiries from customers. UPS customers can also
access this information from the company's Web site
using Reviews their own computers or mobile phones.
Anyone with a package to ship can access the UPS
Web site to check the delivery Routes, calculate shipping
rates, Determine time in transit, print labels, schedule
a pickup, and track packages. The Data collected
at the UPS Web site are transmitted to the UPS central
computer and then back to the customer after
processing. UPS Also Provides tools that enable customers,
such Cisco Systems, to embed UPS functions,
such as tracking and cost calculations, into Reviews their own
Web sites so that they can track shipments without
visiting the UPS site.
In June 2009, UPS Launched a new web -based
Post-Sales Order Management System (OMS) that
manages global service orders and inventory for
critical parts fulfillment. The system enables hightech
electronics, aerospace, medical equipment, and
other companies anywhere in the world that ship
critical parts to quickly intervening assess Reviews their critical parts
inventory, Determine the most optimal routing
strategy to meet customer needs, place orders online
and track parts from warehouse to the end user.
An automated e-mail or fax feature keeps customers
informed of each shipping milestone and can provide
notification of any changes to flight schedules for
commercial the airlines carrying Reviews their parts. Once orders
Chapter 1 Information Systems in Global Business Today 23
CASE STUDY QUESTIONS
1. What are the inputs, processing, and outputs of
UPS's package tracking system?
2. What technologies are used by UPS? How are
Reviews These technologies related to UPS's business
strategy?
3. What strategic business objectives do UPS's
information systems address?
4. What would happen if UPS's information systems
were not available?
Are complete, companies can print documents such
as labels and bills of lading in multiple languages.
UPS is now leveraging its Decades of expertise
managing its own global delivery network to manage
logistics and supply chain activities for other companies.
It created a UPS Supply Chain Solutions
division that Provides a complete bundle of standardized
services to subscribing companies at a fraction
of what it would cost to build Reviews their own systems and
infrastructure. Reviews These services include supply chain
design and management, freight forwarding, customs
brokerage, mail services, multimodal transportation,
and financial services, in addition to logistics
services.
Servalite, an East Moline, Illinois, manufacturer of
fasteners, sells 40,000 different products to hardware
stores and larger home improvement stores.
The company had used multiple warehouses to
provide two-day delivery nationwide. UPS created a
new logistics plan for the company that helped it
reduce freight time in transit and consolidate inventory.
Thanks to Reviews These improvements, Servalite has
been Able to keep its two-day delivery guarantee
while lowering warehousing and inventory costs.
Sources: Jennifer Levitz, "UPS Thinks Out of the Box on Driver
Training," The Wall Street Journal, April 6, 2010; United Parcel
Service, "In a tighter Economy, a Manufacturer fastens Down Its
Logistics," UPS Compass, accessed May 5, 2010; Agam Shah, "UPS
Invests $ 1 Billion in Technology to Cut Costs," Bloomberg
Businessweek, March 25, 2010; UPS, "UPS Delivers New App for
Google's Android," April 12, 2010; Chris Murphy, "In for the Long
Haul," Information Week, January 19, 2009; United Parcel Service,
"UPS Unveils Global Technology for Critical Parts Fulfillment," June
16, 2009; and www.ups.com, accessed May 5, 2010.
Explore the UPS Web site (www.ups.com) and
answer the following questions:
1. What kind of information and services does the
Web site provide for individuals, small businesses,
and large businesses? Reviews These services list.
2. Go to the Business Solutions portion of the UPS
Web site. Browse the UPS Business Solutions by
category (such as shipment delivery, returns, or
international trade) and write a description of all
the services UPS Provides for one of these
categories. Explain how a business would benefit
from Reviews These services.
3. Explain how the UPS Web site helps Achieve some
or all of the strategic business objectives we
Described Earlier in this chapter. What would be
the impact on UPS's business if this Web site were
not available?
MIS IN ACTION
The system must Also provide information to satisfy the needs of
managers and workers. UPS drivers need to be trained in both package
pickup and delivery procedures and in how to use the package tracking
system so that they can work efficiently and Effectively. UPS customers may
need some training to use in-house UPS package tracking software or the UPS
Web site.
UPS's management is responsible for monitoring service levels and costs and
for promoting the company's strategy of combining low cost and superior
service. Management Decided to use computer systems to increase of the ease of
sending a package using UPS and of checking its delivery status, thereby
reducing delivery costs and increasing sales revenues.