Penanganan Pengaduan dan Pihak Yang

Penanganan Pengaduan dan Pihak Yang Mengelola Pengaduan
Laporan yang diterima oleh Satuan Kerja Audit Intern, SDM dan/atau Satuan Kerja Kepatuhan akan dievaluasi untuk menentukan apakah akan diproses lebih lanjut ke tahap investigasi atau diteruskan kepada pihak yang tepat.

Proses investigasi dilakukan dengan memegang asas praduga tak bersalah dan objektif. Untuk menjaga objektifitas pemeriksaan, investigasi atas potensi pelanggaran dilakukan oleh Tim Investigasi Internal yang independen. Laporan Hasil Investigasi disertai bukti pendukung dilaporkan kepada Direksi dan Komite Audit secara berkala.

Laporan Hasil Investigasi menjadi dasar keputusan pengambilan tindakan dan/atau pemberian sanksi. Selanjutnya, para pihak atau pelaku yang terbukti melakukan pelanggaran akan diberikan sanksi sesuai ketentuan dan peraturan perundangan yang berlaku dan/atau sesuai peraturan internal Danamon. Untuk menjaga objektifitas, pemberian sanksi dilakukan oleh Komite Fraud di tingkat Kantor Pusat dan Regional.

Hasil (Inggris) 1:

The handling of Complaints and Manage ComplaintsReports received by the Internal Audit Working Unit, human resources and/or the working unit of compliance will be evaluated to determine whether it will be processed further into the stage of investigation or forwarded to the appropriate parties. The process of investigation is carried out by holding the principle of presumption of innocence and the objective. To keep the objectiveness examination, investigation of potential violations carried out by an independent Internal investigation team. Report on results of Investigation accompanied by evidence supporting reported to the Board of Directors and the Audit Committee periodically. Report of the results of the investigation of the basis of the decision-taking action and/or sanctions. Furthermore, the parties or perpetrators of proven violation will be given sanctions according to the provisions of the applicable legislation and regulations and/or appropriate internal regulations of Danamon. To keep the objectiveness, the sanctions Committee is done by Fraud at the level of Headquarters and Regional.

Hasil (Inggris) 2:

Grievance and Complaints Managing Party
Reports received by the Internal Audit Unit, Human Resources and / or the Compliance Unit will be evaluated to determine whether it will be processed further into the investigation stage or forwarded to the appropriate parties. The process of investigation carried out by holding the presumption of guilt and objective. To maintain objectivity examinations, investigations into potential violations of the Internal Investigations conducted by an independent team. Report of Investigation accompanied by supporting evidence reported to the Board of Directors and Audit Committee periodically. Report of Investigation into the basic decision-making actions and / or sanctions. Furthermore, the parties or offenders who are convicted of the offense will be given sanctions in accordance with applicable laws and regulations and / or according to the Bank's internal regulations. To maintain objectivity, sanctions conducted by the Fraud Committee at Headquarters and Regional levels.