Hello,Thanks for contacting us! Thi

Hello,

Thanks for contacting us! This is an automatic reply to give you immediate help with the most common problems. Can’t find the answers you’re looking for? Then scroll all the way to “Contact Us” and send us a message --- we’ll make sure to get back to you as soon as possible!


1. NEED HELP OR ADVICE WITH IN-GAME OR RESOURCE ISSUES?

If you have access to your game, but need some help with gameplay, in-game purchases, and so on, then simply go into your game’s Settings > Help & Support, and check if you can find the answers you’re looking for in the FAQ. Please note that the FAQs will mirror the language set on your device, so make sure that your device is set to the language you want to play the game with.

You can also access the FAQs at support.supercell.com.


2. LOST ACCESS TO YOUR GAME ACCOUNT?

First and most importantly, please make sure you have installed the latest version of the game. It can be downloaded from the App Store or Google Play Store on your device.

If your lost game was connected to Facebook (Hay Day only!):
- Enter your device’s settings
- Sign in to your own Facebook account (make sure you have the latest FB version on your device)
- Open Hay Day
- In your game Settings (upper left corner of your farm), tap on “ Sign in with Facebook”

If your lost game was connected to Game Center (iOS only)
- Enter your device's Settings > Game Center
- Make sure you’re logged into Game Center with the correct AppleID
- Launch your game, and the option to load your game account will appear

If your lost game was connected to Google Play (previously Google+ Sign-In, Android only)
- Go into your game
- Go to Settings
- Tap “Connect with Google”; if you have multiple Google accounts on your device, select the right one on the menu
- The option to load your game account will appear

If none of the options mentioned above work, then please go to your Settings, click “Help and Support” and scroll down to the “Contact us” section. To send a message from inside the game, please include the following information:
The exact name of the base/farm/village
The exact level of it
The name of the alliance/neighborhood/clan your game belonged to
Explain how you lost your game
Attach an iTunes or Google Play receipt of your very first gem/diamond order, if you made any
Let us know if you’re contacting us from the device you wish to recover your game on


3. CONTACT US
If you have the option, please always make sure to contact us from within the game (do not reply to this email).

Otherwise, reply to this email, above the dotted line at the top of this message. Our Player Support team will handle your request as fast as possible.

Thanks again for writing in!

Hasil (Inggris) 1:

Hello,Thanks for contacting us! This is an automatic reply to give you immediate help with the most common problems. Can't find the answers you're looking for? Then scroll all the way to "Contact Us" and send us a message--we'll make sure to get back to you as soon as possible!1. NEED HELP OR ADVICE WITH IN-GAME OR RESOURCE ISSUES?If you have access to your game, but need some help with gameplay, in-game purchases, and so on, then simply go into your game's Settings > Help & Support, and check if you can find the answers you're looking for in the FAQ. Please note that the FAQs will mirror the language set on your device, so make sure that your device is set to the language you want to play the game with.You can also access the FAQs at support.supercell.com.2. LOST ACCESS TO YOUR GAME ACCOUNT?First and most importantly, please make sure you have installed the latest version of the game. It can be downloaded from the App Store or Google Play Store on your device.If your lost game was connected to Facebook (Hay Day only!):-Enter your device's settings-Sign in to your own Facebook account (make sure you have the latest FB version on your device)-Open Hay Day-In your game's Settings (upper left corner of your farm), tap on "Sign in with Facebook"If your lost game was connected to Game Center (iOS only)Enter your device's Settings-> Game Center-Make sure you're logged into Game Center with the correct AppleID-Launch your game, and the option to load your game account will appearIf your lost game was connected to Google Play (previously Google + Android, Sign-In only)-Go into your game-Go to Settings-Tap "Connect with Google"; If you have multiple Google accounts on your device, select the right one on the menu-The option to load your game account will appearIf none of the options mentioned above work, then please go to your Settings, click "Help and Support" and scroll down to the "Contact us" section. To send a message from inside the game, please include the following information:The exact name of the base/farm/villageThe exact level of itThe name of the alliance/neighborhood/clan your game belonged toExplain how you lost your gameAttach an iTunes or Google Play receipt of your very first diamond gem/order, if you made anyLet us know if you're contacting us from the device you wish to recover your game on3. CONTACT USIf you have the option, please always make sure to contact us from within the game (do not reply to this email).Otherwise, reply to this email, above the dotted line at the top of this message. Our Player Support team will handle your request us fast the u.s. possible.Thanks again for writing in!