Communication is the process of interacting activities against fellow individual with another individual and the individual behavior of the one affected, change and improve the behavior of other individuals or vice versa. Communication there are two properties that is verbal communication and non-verbal communication where verbal use words and non-verbal communication does not use the words. In order to achieve the goals of communication then the need for us to do empathy and sympathy in communication then we also implement transactional analysis. Where transactional analysis is divided into three properties, namely as follows: egostate parents, egostate adults and egostate children.
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