Sedangkan pihak yang dikomplain har

Sedangkan pihak yang dikomplain harus menjawab surat keluhan dengan surat jawaban keluhan/surat respon (Response Letter). Beberapa surat keluhan dari pelanggan dibenarkan, dan beberapa bisa saja keterlaluan. Tanpa melakukan penyelidikan penuh, perusahaan yang dikomplain tidak dapat mengetahui apakah keluhan sah atau tidak. Oleh karena itu, setiap keluhan harus diteliti dengan seksama sebelum mencapai suatu kesimpulan tentang situasi. Proses ini mungkin memakan waktu, maka mengirimkan surat kepada pelanggan yang marah adalah cara yang ideal untuk menginformasikan kepadanya bahwa pihak perusahaan telah menerima keluhan dan sedang menyelidiki situasi.

Hasil (Inggris) 1:

While the dikomplain had to answer a letter of complaint by letter of complaint/answer letter response (Response Letter). Some letters of complaint from customers is justified, and some could have been outrageous. Without doing a full investigation, the company that dikomplain can not know whether the complaint is legitimate or not. Therefore, any complaint must be examined carefully before reaching a conclusion about the situation. This process may take some time, then sent a letter to an irate customer is an ideal way to inform him that the company had received a complaint and are investigating the situation.

Hasil (Inggris) 2:

While the party complained of must answer the complaint letter complaint response letter / letter of response (Response Letter). Several letters of complaint from customers is justified, and some could have been outrageous. Without doing a full investigation, the company complained of can not know whether the complaint is valid or not. Therefore, any complaints should be carefully examined before reaching a conclusion about the situation. This process may take some time, then send a letter to an angry customer is an ideal way to inform him that the company has received a complaint and are investigating the situation.