sifat layanan berbeda dengan sifat barang , perbedaan sifat ini mengakibatkan dalam mengelola pelayanan atau jasa berbeda dengan mengelola barang atau produk
the nature of the different services with the nature of the goods, the difference in the nature of results in managing different service or service by managing the goods or products
the nature of the different services with the nature of the goods, the difference in these properties resulted in managing different service or services by managing goods or products