1. Pukul 20.57 WITA  dapat call da

1. Pukul 20.57 WITA  dapat call dara IT on call, status abandoned (tidak diangkat)
2. Pukul 20:57 WITA  dapat SMS dari IT on call yang memberitahukan bahwa problem jaringan internet dan intranet di area Furnace/Kiln Control Room
3. Pukul 22.01 WITA  DD on call baru Replay call dan SMS ke IT on call untuk membantu supporting dari Remote terlebih dahulu
4. Pukul 22.15 WITA  melakukan pengecekan by remote dari Toba House 2.
5. Pukul 12.00 WITA  DD On call berangkat ke Plant site untuk melakukan onsite troubleshooting.
6. Pukul 12.45 WITA  Root of cause sudah ditemukan dikarenakan adanya Interface Up link yang problem.
7. Pukul 12.55 – 02.00 WITTA  Re-route Uplink device yang problem dan monitoring
8. Pukul 02.17 WITA  Close activity dan eskalasi ke IT Oncall untuk log problem di Remedy.

Hasil (Inggris) 1:

1.20: 57 P.m.:  can call dara IT on call, the status of abandoned (not appointed)2. At 8: 57 pm WITA  can SMS from IT on the call telling you that internet and intranet network problem in the Furnace/Kiln Control Room3. at 22 O'clock WITA  DD on call new call and SMS to Replay IT on call to help with the support from the Remote first.4. at 22.15 WITA  do some checking by remote from Toba House 2.5.12.00 WITA  DD On call went to the Plant site to perform the onsite troubleshooting.6. at 12.45 WITA  Root of cause been found due to the presence of a link Up Interface problem.7. at 12.55 – 02.00 WITTA  Re-route the problem device and Uplink monitoring8. at 02: 30 A.m.  Close activity and escalation to the Oncall to log IT problem in Remedy.

Hasil (Inggris) 2:

1. At 20:57 pm  can call dara IT on call, the status of abandoned (not removed)
2. At 20:57 pm  can SMS from IT on call informing him that the problem of internet and intranet networks in the area Furnace / Kiln Control Room
3. At 22:01 pm on DD  new call Replay call and SMS to IT on call to help supporting of Remote beforehand
4. At 22:15 pm  checks by remote from Toba House 2.
5. At 12.00 pm  DD On call left for Plant site to do onsite troubleshooting.
6. 12:45 pm  Root of cause has been found due to the Interface Up link the problem.
7. At 12:55 to 02:00 Witta  Re-route Uplink problems and monitoring device
8. At 2:17 pm  Close to IT activity and escalating problem oncall to log in Remedy.