Hasil pengukuran akan dilakukan analisis dan dibuatkan tindakan perbaikan atau pencegahan agar didapat peningkatan secara berkesinambungan sehingga kepuasan pelanggan dapat dicapai secara maksimal.
The results of the measurements will be done the analysis and make corrective actions or preventive so that continuous improvement is obtained so that customer satisfaction can be achieved to the maximum.
The measurement results will be analyzed and made a corrective or preventive actions in order to obtain continuous improvement so that customer satisfaction can be achieved optimally.