Seorang manajer harus memahami identitas dan khususnya karakter dari bawahanya,misalnya kemampuan komunikasinya,keagresifan dalam bertanya,kadar emosi bawahanya,dan pengetahuan tentang suatu masalah
A manager must understand the identity and in particular the character of bawahanya, for example keagresifan in its communication ability, ask, bawahanya, emotions and levels of knowledge about a problem
A manager must understand the identity and character of the particular subordinate, for example, communication skills, aggressiveness in asking, bawahanya emotional content, and knowledge about a problem