Penelitian ini bertujuan untuk meng

Penelitian ini bertujuan untuk mengetahui tingkat kepuasan pasien rawat jalan terhadap kualitas pelayanan Instalasi Farmasi Rumah Sakit Islam Unisma. Penelitian ini menggunakan metode desriptif. Penelitian dilakukan di Rumah Sakit Islam Unisma dengan menggunakan 100 responden rawat jalan sebagai sampel penelitian. Analisa data menggunakan analisa deskriptif untuk mendeskripsikan karakteristik responden dan analisa importance performance matriks dengan membandingkan persepsi responden terhadap tingkat harapan dan tingkat kinerja.

Hasil (Inggris) 1:

This research aims to know the level of satisfaction of outpatient service quality against the installation of the Islamic Hospital Unisma Pharmacy. This research uses the method desriptif. Research conducted at the Islamic Hospital Unisma using 100 respondents sampled outpatient research. Data analysis using descriptive analysis to describe the characteristics of respondents and analysis of importance performance matrix to compare the perceptions of the respondents against the level of expectations and performance levels.

Hasil (Inggris) 2:

This study aims to determine the level of patient satisfaction with quality of services outpatient Hospital Pharmacy Islam Unisma. This study uses desriptif. The study was conducted at Hospital Islam Unisma using outpatient 100 respondents as samples. Data were analyzed using descriptive analysis to describe the characteristics of respondents and analysis of performance importance matrix by comparing the respondents' perceptions of the level of expectations and performance levels.