Emotions are intense feelings directed at someone or something. Emotion is a reaction to a person or event. Emotions can be shown kerika feel happy about something, angry with someone, or are afraid of something. Emotion is the current situation of an employee express the desired emotions organizationally during interpersonal transactions in the workplace. The concept of emotional work emerged from studies on job-related services, for example, an airline stewardess expect them to be happy. But the emotional work may be relevant to all types of work. For example, a manager expects his subordinates to be polite in interactions with co-workers. The real challenge is when employees have to show the emotions while at the same time experiencing other emotions. This difference is called emotional dissonance. If left unchecked, feeling shut out of frustration, anger, and resentment can eventually lead to emotional exhaustion and mental downfall.
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