Front of house personnel that serve food to customers should be knowledgeable about the allergens in menu items and preparation practices of the business that may result in allergen cross-contact, or know how to obtain information. Signage, whether within menus or located at the front counter, requesting that customers make dietary requirements with respect to allergens known to food service personnel, could also be used. Where the food service operators and personnel cannot be ensured that a food does not contain an allergen, this should be clearly communicated to the customer.
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