Hasil penelitian ini dari 100 respo

Hasil penelitian ini dari 100 responden yang menilai Mutu pelayanan kefarmasian sangat baik yaitu sebanyak 31 orang (31%), baik 69 orang (69%), dengan tingkat kepuasan sangat puas yaitu 30 orang (30%), puas 70 orang (70%). Adanya hubungan antara mutu pelayanan kefarmasian dengan tingkat kepuasan pasien menggunakan korelasi spearman. Dengan nilai rshitung 0,646 lebih besar dari rstabel 0,199 dengan nilai (df = 98, α = 0,05). Dari hasil penelitian ini didapatkan hasil bahwa terdapat hubungan antara mutu pelayanan kefarmasian dengan tingkat kepuasan pasien rawat jalan di Instalasi Farmasi Rumah Sakit Tk.II dr.Soepraoen kota Malang dan outcome kepuasan pasien terhadap pelayanan kefarmasian sebesar 76,99%.

Hasil (Inggris) 1:

The results of this study of 100 respondents who rate the quality of service kefarmasian very good i.e. as many as 31 people (31%), both 69 people (69%), with a level of satisfaction very satisfied i.e. 30 people (30%), satisfied 70 people (70%). The existence of a relationship between the quality of service kefarmasian with a satisfaction rate of patients using the spearman correlation. With the value of rshitung is greater than rstabel 0,646 0,199 value (df = 98, α = 0.05). The research results obtained from the results that there is a relationship between the quality of service kefarmasian with the level of satisfaction of outpatient in Hospital Pharmacy Tk Installation. II dr. Soepraoen Malang and patient satisfaction outcomes against kefarmasian of 76,99%.

Hasil (Inggris) 2:

Results of this study of 100 respondents who rate the quality of pharmacy services is excellent as many as 31 people (31%), both 69 people (69%), with a satisfaction rate is very satisfied that 30 people (30%), to settle 70 people (70%) , The existence of a relationship between the quality of pharmacy services at the level of patient satisfaction using Spearman correlation. With 0,646 rshitung value greater than 0,199 rstabel value (df = 98, α = 0.05). From the results of this study showed that there is a relationship between the quality of pharmaceutical services with the level of satisfaction of outpatients in the Hospital Pharmacy Tk.II dr.Soepraoen Malang and outcomes patient satisfaction with pharmacy services amounted to 76.99%.