Penentuan segala sesuatunya sebelum

Penentuan segala sesuatunya sebelum melakukan kegiatan-kegiatan sebenarnya. Fungsinya adalah usaha pemilihan berbagai berbagai alternative tujuan, strategi, kebijaksanaan, serta taktik yang akan dijalankan. Maka perencanaan akan mempengaruhi seluruh operasional kantor depan hotel di waktu mendatang.
Perencanaan harus dibuat sejelas-jelasnya dan bisa dilakukan nantinya. Perencanaan harus bersifat komprehensif/menyeluruh. Langkah-langkahnya harus teratus dan rapi dan selalu diperbaiki sesuai dengan tuntutan keadaan. Menurut Koontz (1980:453), perencanaan harus mendukung pencapaian tujuan organisasi dan merupakan tolak ukur bagi berbagai fungsi manajemen dalam hal pengorganisasian, pengarahan, koordinasi, pengawasan dan kepemimpinan.
Contoh aplikasi perencanaan Front Office Dept.:
☻ Perencanaan program kerja tahunan
☻ Perencanaan harga jual kamar
☻ Perencanaan cuti karyawan
☻ Perencanaan program kursus karyawan
☻ Perencanaan RAB bulanan
☻ Perencanaan program outing/get together tahunan bagi karyawan.

b. Pengorganisasian (Organizing)
Pengorganisasian merupakan proses penciptaan hubungan-hubungan diantara fungsi-fungsi baik sumber daya manusia maupun factor fisik yang kasat mata. Tujuannya agar kegiatan yang dilaksanakan dapat disatukan dan diarahkan pada pencapaian tujuan bersama.
Pengorganisasian adalah pengelolaan sumber daya manusia yang dirangkaikan sesuai fungsi dan perlengkapannya. Aplikasi dalam pekerjaan manajerial kantor depan antara lain: pembuatan struktur organisasi di kantor depan, pembagian kerja dalam melaksanakan program yang telah ditetapkan dan system wewenang tanggung jawab serta hierarki pelaporan.

c. Pengkoordinasian (Coordinating)
Pengkoordinasian merupakan usaha mensinkronkan, menggabung-gabungkan, menyatukan berbagai macam kegiatan dalam organisasi demi tercapainya tujuan organisasi. Pengkoordinasian merupakan tugas sulit, karena dalam kegiatannya bisa saja timbul perbedaan-perbedaan yang menyangkut tujuan, waktu, hubungan perseorangan, formalitas, struktur organisasi dsb.
Fungsi manajemen pengkoordinasian adalah melibatkan penggunaan sumber daya manusia untuk mencapai tujuan.

d. Penempatan Karyawan (Staffing)
Fungsi manajemen Staffing melibatkan unsure-unsur recruitment pelamar dan penyeleksian untuk mendapatkan yang terbaik bagi jabatan tertentu. Staffing meliputi pula jadwal kerja dan jumlah karyawan yang tepat untuk kantor depan sesuai dengan jumlah tamu dan besarnya operasional hotel (jumlah kamar).
Penempatan orang yang sesuai dengan kemampuannya adalah sangat penting dalam mengoptimalkan hasil kerja.

e. Pengontrolan (Controling)
Pengawasan pada hakikatnya merupakan usaha memberikan petunjuk kepada para pelaksana agar mereka selalu bertindak sesuai rencana. Pengawasan oleh Front Office Manager meliputi unsur-unsur penentuan standar yang telah ditetapkan, perbandingan hasil dengan standar serta mengoreksi pelayanan yang menyimpang dari prosedur.
Sistem pengontrolan di departemen Kantor depan meliputi pekerjaan-pekerjaan: control terhadap keuntungan kamar (room revenue), control terhadap harga kamar rata-rata (average room rate), control terhadap projection dan actual dari anggaran yang telah ditetapkan dan control terhadap kualitas pelayanan.

f. Kepemimpinan (Leadership)
Kepemimpinan adalah fungsi manajemen yang cukup rumit karena melibatkan banyak unsur di dalamnya. Kepemimpinan dapat muncul karena bakat atau dibentuk oleh lingkungan.

g. Evaluasi (Evaluating)
Evaluasi adalah proses akhir dari fungsi manajemen yang dapat dilihat dari hasil akhir yang benar-benar telah dicapai atau dilaksanakan. Dari fakta terlihat jelas apakah suatu pekerjaan atau hasil kerja telah mencapai sasaran atau belum. Bila hasil akhir ternyata belum sesuai rencana, maka perlu diadakan revisi atau peninjauan kembali terhadap kelayakan dan feasibilitas rencana tersebut.

Hasil (Inggris) 1:

Determination of everything before doing the actual activities. Its function is the election efforts of various alternative goals, strategies, tactics, and wisdom that will run. The planning will affect the entire hotel front office operations in the future.The planning has to be made clear details and can be done later. Planning must be comprehensive/thorough. The steps should be teratus and always neat and repaired in accordance with the demands of the situation. According to Koontz (1980: 453), planning should support the achievement of the objectives of the Organization and is the benchmark for a variety of management functions in terms of organizing, directing, coordinating, oversight and leadership.Example application Front Office Planning Dept.:☻ Annual work programme Planning☻ Selling price of room Planning☻ Planning employee furlough☻ Program planning employee courses☻ Planning WED monthly☻/Outing program planning annual get together for our employees.b. Organizing (Organizing)Organizing is a process of creating relationships between the functions of both human resources and physical factor that is invisible to the eye. Purpose is to make the activities undertaken can be put together and directed at the achievement of a common goal.Organizing is the management of the human resources function and coupled to appropriate equipment. Application of managerial job in the front office, among other things: the creation of the organizational structure in the front office, the Division of labor in carrying out programs that have been established and the system of authority and hierarchy reporting responsibilities.c. Pengkoordinasian (Coordinating)Pengkoordinasian is an attempt to synchronize, Merge-Merge, bringing together a wide range of activities within the Organization in order to achieve the objectives of the organization. Pengkoordinasian is a difficult task, because in its activities may arise differences regarding the purpose, time, personal relationships, organizational structure, formalities, etc.Pengkoordinasian is a management function involves the use of human resources to achieve objectives.d. placement of employees (Staffing)Staffing management function involves the elements of elements of the recruitment and selection of applicants to get the best for a particular position. Staffing includes also a work schedule and number of employees the right to the front office in accordance with the number of guests and the magnitude of the operations of the hotel (number of rooms).The placement of a person in accordance with its capability is very important in optimizing the work.e. Controlling (Controlling)Supervision on the fact of the matter is the attempt to provide guidance to the Executive so that they always act according to plan. Supervision by the Front Office Manager includes the determination of the elements of the standard that has been set, the comparison results with standard as well as correcting stewardship which deviate from the procedure.The system control in the front office works include: control of advantage room (room revenue), control of the average room price (average room rate), projection and actual control of the budget and control of the quality of service.f. leadership (Leadership)Leadership is a management function that is quite complicated because it involves many elements in it. Leadership can emerge due to talent or shaped by the environment.g. evaluation (Evaluating)Evaluation is the final process of management functions that can be seen from the end results that actually has been achieved or implemented. Clearly visible from the fact whether a job or work have reached the targets or not. When the end result turns out not according to plan, it needs to be revised or held a review of the feasibility and feasibilitas such a plan.

Hasil (Inggris) 2:

Determination of everything before doing the actual activities. Its function is selecting among various alternative business goals, strategies, policies, and tactics that will be executed. Then the plan will affect the entire front office operations in the future.
The plan should be made ​​as clear as possible and can be done later. Planning should be comprehensive / complete. Steps must teratus and tidy and always repaired in accordance with the demands of the situation. According to Koontz (1980: 453), the planning should support the achievement of organizational goals and is a benchmark for various management functions in terms of organizing, directing, coordination, supervision and leadership.
Examples of planning applications Front Office Dept .:
☻ annual work program planning
Planning ☻ price room sales
employee leave Planning ☻
☻ Planning employee training program
monthly RAB Planning ☻
☻ outing program planning / annual get together for employees. b. Organizing (Organizing) Organizing is the process of creating relationships among the functions of both human resources and physical factors are invisible. The goal is that the activities carried out can be put together and directed towards achieving a common goal. The organization is the management of human resources and equipment coupled corresponding function. Applications in managerial jobs front office, among others: the creation of an organizational structure in the front office, the division of labor in implementing programs that have been established and the system authority responsibilities and reporting hierarchy. c. Coordination (Coordinating) Coordination is an attempt to synchronize, combining, bringing together a wide range of activities within the organization in order to achieve organizational goals. Coordination is a difficult task, because the activity may arise differences concerning the purpose, time, personal relationships, formality, etc. organizational structure. The function of coordinating management involves the use of human resources to achieve goals. d. Placement Employees (Staffing) Staffing Management functions involve elements of recruitment and selection of applicants to get the best for a particular position. Staffing includes also work schedule and the number of employees the right to the front office in accordance with the number of guests and hotel operating magnitude (number of rooms). The placement of the person according to his ability is very important in optimizing the work. e. Controlling (Controlling) Monitoring is essentially an attempt provide guidance to the executive so that they always act according to plan. Supervision by the Front Office Manager includes elements of setting standards that have been set, the comparison of the standard and correcting services deviating from the procedure. The system control in the front office department includes works: to gain control room (room revenue), control on prices average room (average room rate), and the actual control of the projection of a set budget and control the quality of service. f. Leadership (Leadership) Leadership is the management function that is quite complicated because it involves a lot of elements in it. Leadership can arise because of talent or shaped by the environment. g. Evaluation (Evaluating) Evaluation is the final process of management functions that can be seen from the end result actually been achieved or implemented. Evident from the fact whether a job or the work has reached the target or not. If the end result turns out not according to plan, will need to be revised or re-evaluate the feasibility and feasibility of the plan.