JOB DESCRIPTIONJob Title: Restaurant Supervisor1. Job purpose:To support and assist the Restaurant Manager at Burleigh Court. Helping to ensure both areas are professionally managed/organised and a high degree of customer care, quality, cost control and revenue maximisation is achieved.2. Duties and responsibilities:a. To assist in the management of the restaurant at Burleigh court, deputising in the absence of the respective heads of departments.b. Within all areas:o Ensure total guest satisfaction is achievedo Ensure the systems in place to maintain the required high standards of professionalism, cleanliness and service delivery are followed at all timeso Ensure all company procedures relevant to these areas are adhered to at all times.o Ensure any guest issues are addressed immediately and resolved in a manner which exceeds the expectation customer'sc. Sales Marketing:o Assist in the creation/promotion of in-house sales initiatives ensuring operations proactively contribute to the overall sales functiond. Qualityo Ensure all service and hospitality quality standards are adhered to on all occasions by yourself and the teams that you supervise.e. HR and Training:Ensure all new team members are trained and mentored, was inducted thoroughly alongside the Restaurant Manager and Deputy Restaurant and Bar Manager.f. Communicationo Ensure excellent communication exists within the restaurant.o Attend all management meetings and training sessions of the u.s. are required.g. Financeo Adhere to the financial systems in place for purchasing, revenue capture, payroll and food/liquor control. 3. Other Related Activities and Functionsa. To undertake such other duties the u.s. may be reasonably requested and that are commensurate with the nature and level of the post. 4. Organisational responsibilityReports to the Restaurant ManagerSupports and assists the Restaurant Manager and the Deputy Restaurant and Bar Manager in their roles
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