Dalam penelitian ini penulis mengukur kepuasan nasabah dengan menggunakan layanan ATM Bank BRI, yaitu dengan judul “Analisis kepuasan terhadap pengguna jasa ATM bank BRI di Yogyakarta”
In this study the author of measuring customer satisfaction with services using ATM Bank BRI, namely with the title "analysis of satisfaction towards service users ATM bank BRI in Yogyakarta"
In this study, the authors measured the satisfaction of customers using Bank BRI ATM service, which is titled "Analysis of user satisfaction with the services of the bank's ATM BRI in Yogyakarta"