Danamon Access Center or DAC is a unit of the service can be accessed 24 hours via telephone number 500-900. This service is available to any client or pegguna service Danamon good who has had an account or service users who do not have an account With but doing financial transactions through Danamon. DAC team is always ready to provide the required service assistance, ranging from requests for information to the resolution of complaints.DAC continually strives to continue to improve the existing service standards. This endeavor seen in 2014 where the results issued by the institution of CCSEI (Contact Center Service Excellence Index) that the DAC get 5 awards. Priority Banking made it the 4th rank, while the Regular a Regular Credit Card, Banking, Platinum CC as well as incoming Email TOP 10 rankings. One of the focus of attention of the DAC to continuously improved is an area of settlement of the complaint. In this case Customer Care DAC is present to answer these claims as a centralized customer compliance service unit. The mechanism of handling and customer compliance settlement refers to the rules on the protection of Consumers OJK financial services sectors number 1/POJK. 07/2013 and Bank Indonesia Regulation number 16/1/PBI/2006 on the protection of the consumer of the service payment system. To continue to make refinements and improvements in the quality of the resolution of complaints, increase surveillance against ever-DAC handling and resolution of the complaint. DAC also ensures achievement of SLA target completion of the complaint. DAC in this case do not work alone but also in collaboration with related work units as well as Service Quality Team. This cooperation is not only limited to do a review over the problems that exist, but also gives feedback in order to improve the effectiveness of the handling and resolution of customer complaints. And periodically to management the bank delivered a report on the matter of customer complaint and settlement.
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