ABSTRACT
There is disclosed a management information system that tracks the performance of ACD officers without regard to the actual station where operating officer. The system also monitors the work of non-ACD countries and provides individual status reports based on criteria limit temporarily stored. A real-time display of system performance is provided to supervisors in a way that allows for rearrangement directly from the system without having to resort to other data. Data displayed includes divisions handling of information, and calls to leave information, trunk busy information and working state information.
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