saya Muhammad Saleh Jasape, penumpa

saya Muhammad Saleh Jasape, penumpang Pesawat Garuda Indonesia, GA 605 rute Kendari ke Jakarta pada tanggal 21 juli 2015. kami melaporkan bahwa manajemen Garuda sangat tidak profesional dalam menangani BAGASI KAMI, BAHWA BAGASI KAMI DENGAN SENGAJA TIDAK DI ANGKUT BERSAMA DENGAN KAMI (PENERBANGAN GA 605), HAL INI BARU KAMI KETAHUI SAAT MENDARAT DI BANDARA UDARA SOEKARNO HATTA DI JAKARTA, PETUGAS MEREKA MENDEKATI KAMI BAHWA PENUMPANG DARI KENDARI DIPERSILAHKAN MENUJU RUANG CLAIM BAGASI DI TERMINAL 2F, SAAT ITU BARU KAMI DI BERI TAHU BAHWA SEMUA PENUMPANG GA 605 DARI KENDARI BAGASINYA TIDAK TERANGKUT/TERBAWA. hal ini sontak membuat kami bertanya mengapa tidak terangkut, NAMUN PIHAK GARUDA TIDAK BISA MENJAWAB PERTANYAAN KAMI, KAMI MEnCOBA BERTANYA LAGI MEREKA MENJAWAB BAHWA ADA OVERLOAD BAGASI, PADAHAL SECARA LOGIKA SEMUA PENUMPANG KAN MAXIMUM BAGASINYA 20KG, MENGAPA BAGASI KAMI TIDAK TERANGKUT? KEMBALI PIHAK GARUDA TIDAK BISA MENJAWABYA.

Setelah itu kami isi Form dan mereka MEMBERI KABAR BAHWA BAGASI KAMI AKAN DIANGKUT OLEH PESAWAT SELANJUTNYA PADA SORE HARI TERSEBUT, DAN SAAT INI BAGASI KAMI TELAH BERADA DIMAKASSAR (BADARA URADA SULTAN HASANUDDIN), KAMI PUN MENJALANKAN APA YANG DIPERINTAHKAN.

SETALAH KAMI PULANG KERUMAH HINGGA LARUT MALAM BAGASI YANG DIJANJIKAN AKAN DIANTAR TIDAK JUGA DATANG, AKHIRNYA KAMI MENCOBA MENGHUBUNGI TELP. YANG TERTERA DALAM FORM TERSEBUT, NAMUN SANGAT SULIT UNTUK BISA SAMBUNG, KARENA SIBUK. AKHIRNYA HARI INI TANGGAL 22 JULY 2015, SAYA MENCOBA MENGHUBUNGI PIHAK BANDARA UDARA HALUOLEO DI KENDARI MENANYAKAN BAGASI KAMI, DARI INFORMASI YANG SAYA DAPATKAN INFORMASI BAHWA BAGASI KAMI YANG SEHARUSNYA TERBANG BERSAMA KAMI KEMARIN, BARU HARI INI DIANGKUT/DITERBANGKAN. ARTINYA PIHAK GARUDA MEMBOHONGI KAMI PERIHAL BAGASI TERSEBUT.

KESIMPULANNYA :
1. PIHAK GARUDA INDONESIA TIDAK PROFESIONAL
2. PETUGAS LAPANGAN TIDAK TRANSPARAN DALAM PENANGANAN KELUHAN KAMI
3. MOHON DITINJAU ULANG ATAS PREDIKAT 5 BINTANG YANG DIRAIH GARUDA INDONESIA SEBAGAI ANGGOTA SKYTRAX

DEMIKIAN KRONOLOGIS PERISTIWA YANG KAMI ALAMI, HINGGA SAYA MENGIRIM EMAIL INI BELUM ADA INFORMASI DARI GARUDA YANG KATANYA AKAN MENGHUBUNGI KAMI, DAN BAGASI TERSEBUT BELUM KAMI DAPATKAN DAN KAMI PUN TIDAK MENGETAHUI BAGAIMANA PROGRESSNYA KARENA SAYA SUDAH BERKALI-KALI MENGHUBUNGI CALL CENTER MEREKA NAMUN SIBUT DAN TIDAK DIANGKAT.

HORMAT KAMI
MUHAMMAD SALEH JASAPE

Hasil (Inggris) 1:

I am Muhammad Saleh Jasape, a passenger Plane of Garuda Indonesia GA route 605, Kendari to Jakarta on July 21, 2015. We reported that Garuda management is very unprofessional in handling OUR BAGGAGE, BAGGAGE that WE DELIBERATELY NOT TRANSPORTED TOGETHER with us (GA FLIGHT 605), THIS is OUR NEW KNOW when LANDING at SOEKARNO-HATTA AIRPORT in JAKARTA, the OFFICER THEY APPROACHED US that PASSENGERS FROM KENDARI WELCOME TOWARD the BAGGAGE CLAIM SPACE in TERMINAL 2F, then OUR NEW TELL US that ALL PASSENGERS FROM 605 GA KENDARI TERANGKUT NOT TRANSFER/GET CARRIED AWAY. This sudden makes us ask why not terangkut, BUT the LIONS COULD NOT ANSWER OUR QUESTIONS, we tried to ASK AGAIN THEY ANSWERED that THERE are OVERLOADED luggage, WHEREAS LOGICALLY ALL the PASSENGERS RIGHT TRANSFER MAXIMUM 20 kg BAGGAGE, why WE DO NOT TERANGKUT? BACK SIDES OF GARUDA CAN NOT MENJAWABYA.After that we fill the Form and they give NEWS that OUR LUGGAGE WOULD BE TRANSPORTED by AIRCRAFT on the AFTERNOON, and THIS TIME OUR BAGGAGE HAD BEEN DIMAKASSAR (BADARA URADA HASANUDDIN), we RUN what was ORDERED.AFTER WE GOT BACK HOME LATE INTO THE NIGHT THE LUGGAGE WILL BE DELIVERED PROMISED NOT COME, WE FINALLY TRIED TO CONTACT TEL. PROVIDED IN THE FORM, BUT IT IS VERY DIFFICULT TO BE ABLE TO CONNECT, BECAUSE BUSY. FINALLY TODAY the 22nd JULY 2015, I tried to CONTACT the AIRPORT in KENDARI HALUOLEO ASKING OUR BAGGAGE, from the INFORMATION I GET INFORMATION that OUR LUGGAGE was SUPPOSED to FLY with US yesterday, TODAY'S NEW TRANSPORTABLE/FLOWN. THIS MEANS THAT THE PARTIES OF OUR BAGGAGE ABOUT LYING TO GARUDA.HIS CONCLUSION:1. GARUDA INDONESIA PARTY NOT PROFESSIONAL2. FIELD OFFICERS is NOT TRANSPARENT in the HANDLING of COMPLAINTS WE3. PLEASE REVIEW the TOP PREDICATE 5 stars EARNED GARUDA INDONESIA AS a MEMBER of SKYTRAXSUCH CHRONOLOGICAL EVENTS THAT WE'VE EXPERIENCED, AND I SEND THIS EMAIL THERE HAS BEEN NO INFORMATION FROM THE LIONS THAT HE SAID WILL REACH US, AND THE BAGGAGE WE GET AND WE DO NOT KNOW HOW TO PROGRESSNYA BECAUSE I'VE MANY TIMES THE CALL CENTER THEY HOWEVER SIBUT AND NOT APPOINTED.SINCERELYMUHAMMAD SALEH JASAPE

Hasil (Inggris) 2:

I Muhammad Saleh Jasape, Garuda Indonesia passenger plane, the GA 605 Kendari to Jakarta on 21 July 2015 we reported that the management of Garuda very unprofessional in handling OUR LUGGAGE, LUGGAGE THAT WE DELIBERATELY NOT IN CONJUNCTION WITH US conveyances (FLIGHT GA 605 ), THIS NEW KNOW WHEN WE LANDED IN Soekarno-Hatta Airport IN JAKARTA, OFFICERS THAT THEY APPROACHED OUR PASSENGERS FROM KENDARI welcome BAGGAGE CLAIM TO LIVING IN TERMINAL 2F, THEN WE ARE IN NEW TELL THAT ALL PASSENGER GA 605 OF KENDARI trunk NOT transported / carried. it instantly makes us ask why not transported, EAGLES PARTIES BUT COULD NOT ANSWER THE QUESTIONS WE, WE tried to ask AGAIN THEY ANSWERED THAT OVERLOAD NO LUGGAGE, LOGIC IN FACT ALL PASSENGERS MAXIMUM KAN 20kg baggage, WHY OUR LUGGAGE not transported? EAGLES BACK PARTY CAN NOT MENJAWABYA. After that we fill Form and they BAGGAGE THAT WE GIVE NEWS will be transported by aircraft FURTHER IN THE AFTERNOON AND THIS TIME WE HAVE BEEN LUGGAGE DIMAKASSAR (Badara Urada SULTAN HASANUDDIN), WE WILL RUN WHAT ORDERED . After we come home until late at night will be transferred LUGGAGE PROMISED NOT ALSO COME, FINALLY WE TRY TO CONTACT PHONE. DESCRIBED HEREIN IN THE FORM OF SUCH, BUT VERY DIFFICULT TO CAN CONNECT, BECAUSE BUSY. FINALLY TODAY'S DATE OF 22 JULY 2015, TRY MY PARTY CONTACT AIRPORT AIR Haluoleo KENDARI INQUIRE IN OUR LUGGAGE, OF THE INFORMATION THAT I GET INFORMATION BAGGAGE THAT WE SHOULD FLY WITH US YESTERDAY, TODAY NEW transported / flown. EAGLES ANY MEANS WE LIE ABOUT THE LUGGAGE. CONCLUSION: 1. PARTY GARUDA INDONESIA UNPROFESSIONAL 2. FIELD OFFICERS NOT TRANSPARENT IN OUR COMPLAINTS HANDLING 3. PLEASE RE REVIEWED THE 5 STAR predicate achieved SKYTRAX GARUDA INDONESIA AS A MEMBER OF THE CASE CHRONOLOGY OF EVENTS THAT OUR NATURAL, UP TO SEND MY EMAIL IS THERE YET SHE SAID INFORMATION FROM THE EAGLES WILL CONTACT US, AND YET WE GET THE LUGGAGE AND WE WILL NOT KNOW HOW progressnya BECAUSE I HAVE MANY TIMES BUT THEY CALL CALL CENTER AND NOT APPOINTED Sibut. RESPECT OUR MUHAMMAD SALEH JASAPE