Grievance and Complaints Managing Party
Reports received by the Internal Audit Unit, Human Resources and / or the Compliance Unit will be evaluated to determine whether it will be processed further into the investigation stage or forwarded to the appropriate parties. The process of investigation carried out by holding the presumption of guilt and objective. To maintain objectivity examinations, investigations into potential violations of the Internal Investigations conducted by an independent team. Report of Investigation accompanied by supporting evidence reported to the Board of Directors and Audit Committee periodically. Report of Investigation into the basic decision-making actions and / or sanctions. Furthermore, the parties or offenders who are convicted of the offense will be given sanctions in accordance with applicable laws and regulations and / or according to the Bank's internal regulations. To maintain objectivity, sanctions conducted by the Fraud Committee at Headquarters and Regional levels.
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