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Some research related to patient satisfaction level against drug in clinic rooms have been done. The research of Hayaza (2013) aims to find out the level of satisfaction of consumers against drug kefarmasian's room and see the level of quality of service kefarmasian, as well as see what dimensions the most effect on the patient's satisfaction. Observations undertaken researchers obtain the percentage of 86.23% which can be summed up in a good level. If in terms of the dimensions of satisfaction, the dimension of Responsiveness (ketanggapan) gets the lowest score that is-0.56 with speed to serve drug: non-savory < < region 20 minutes, 40 minutes i.e.-0.87 so very influential towards the satisfaction of the patient.

Several studies related to the level of patient satisfaction with care in the clinic dispensary has been done. Research Hayaza (2013) aims to determine the level of customer satisfaction with service pharmacy dispensary and see the level of quality pharmacy services, as well as see what dimensions the most influence on patient satisfaction. The results of observations conducted by researchers obtain a percentage of 86.23%, which can be summed up in a good level. If the terms of the dimensions of satisfaction, responsiveness dimension (responsiveness) obtain the lowest score is -0.56 with the speed to serve drugs: non-concoction <20 minutes, a concoction of <40 minutes is -0.87 and severely affects patient satisfaction.